5 Exclusive Tips for Hiring a Foreign Domestic Caregiver for Elderly Care

5 Exclusive Tips for Hiring a Foreign Domestic Caregiver for Elderly Care

Caretaker services in Singapore are going through a pretty bad phase; people prefer to stay with their aged parents or let them stay alone but not in the presence of a caregiver.

A house full of older people wants to have a full-time maid who can assist them in various day-to-day chores.

Hiring a maid in Singapore is as much difficult as choosing a real stone from the rocks. A lot of complications arise that should be discussed through communication, spreading awareness, and trusting each other.

Let’s discuss the 5 exclusive tips to make this system function better:

1. Having relevant experience

A person who has some background knowledge of relevant job can do it properly with minimum instructions because experience makes a man perfect.

It is grateful if your maid is experienced because she better knows about the ways to tackle a difficult situation without disturbing others.

Experience matters a lot because it trains a person for working well under stress and pressure.

For instance, an experienced maid would easy move an elder from a bed to a wheelchair without asking for help from others.

2. Moral and ethical properties

More and less a person with good ethics and manners wins the game most of the time than a skilled and a rude person.

Our maid agency helps you in finding out a maid who has splendid personal qualities, especially patience and trust.

A challenging situation is: how can we judge personal qualities in a maid? We can overcome this problem by interviewing them, judging their way of communication, and reviewing their previous certificates.

Ask her couple of relevant questions and give her different scenarios and see how she would cope with all the possible situations.

Remember, an older person could be sentimental at times and can resemble a child at the other place. So a maid should have enough patience to handle a sudden shift in the behavior of elders, which is the fundamental property of being a professional caregiver.

3. See your elder’s reaction

We can’t estimate the correctness or faultiness in one meeting. We, humans, require months to observe things closely.

Hire them and let them stay with your elder and observe how she take care of your beloved ones and what the reaction of your elders is.

Are they satisfied and happy with her services, support, and presence? Some people don’t tolerate the presence of a foreign maid in their house who’s totally out of your culture, religion, and traditions.

There could be a possibility that she is doing her job great, but your parents are not feeling comfortable in her presence.

4. Ask expectations

In the first meeting, try to ask her expectations. In which environment she would like to work and what things are required to boost up her energy, which may keep her energetic and motivated.

In the end, inform them about your elder’s habits and nature in detail so that she avoids getting into that situation deeply.

5. First aid kit knowledge

Elders’ skin becomes less elastic with time, and the chances of getting severe wounds and scratches become increase.

Their reflexes and senses become slower, which makes it tough for them to avoid getting hurt. At this place, first-aid kit knowledge and proper skills could help.

While hiring a foreign domestic caregiver to ask for this skill set, if she can attend unexpected wounds. Having good first-aid skills is necessary to determine if your elderly is in safe hands.

Our company, Homekeeper, takes care of your family and providing you an opportunity to hire a professional, experienced and trustworthy foreign domestic helper either for your elder or children.

So wait no more, and get in touch with us today!

Important Questions To Ask When Choosing A Maid Agency In Singapore

Important Questions To Ask When Choosing A Maid Agency In Singapore

Choosing the correct maid agency in Singapore can prove to be very challenging, especially for first-time employers because there are over 2,000 licensed Employment Agencies (EA) in Singapore (according to MOM).

There are so many factors to consider when choosing a helper and it doesn’t help that there are so many choices out there.

Ways Of Hiring A Maid

Undoubtedly, employers don’t have to approach a maid agency in Singapore – they can choose to directly hire a maid themselves.

However, most will hire a maid agency as it is more convenient and you will feel more rest assured with experienced professionals who will handle all the paperwork for you.

From the selection of maids to the training and issues management, a maid agency like Homekeeper, will be able to manage these tasks easily while you focus on employing a maid that is of the right fit to your household needs.

Different Types of Questions You Should Ask Your Maid Agency

Before hiring your prospective maid, it is good to have some questions on hand to pick the right maid agency in Singapore.

Hiring a dependable maid agency will help give you the peace of mind to hire a maid which you can trust.

This is one of the most important qualities to look for in a maid as they are living in close quarters with you and your family.

1. How long have you been in the industry?

Like any industry, having the experience is important as it shows how professional the company is and how much reputation they have built for themselves within its operation.

A maid agency in Singapore that has been around for longer must have been able to build a solid reputation due to its quality services.

Therefore, asking how long they have been in business is one way to gauge their skills and expertise.

2. How do you train your maids?

You want to have the assurance that your maid is well-trained and can adapt to the living conditions in Singapore.

It will be easier for you if your maid has already been trained by the agency on how to use regular home appliances such as the stove or iron, and have practised using them in the agency beforehand.

Other than teaching the maids on basic skills, a good maid agency in Singapore will also teach different methods of cleaning and give them specialised training on safety, professionalism and customer service.

3. How do you screen your maids?

You want to have some assurance that the maids you may be hiring are honest and trustworthy.

You can check with the maid agency on the background of the maids to have a better idea of who she is and the upbringing which she came from.

If the maid agency is more selective in screening their applicants, this means that the maids are also more trustworthy and worthy of your consideration.

4. What are your service fees?

You should know how the charges are calculated and the total cost of hiring a maid through a maid agency in Singapore.

Be sure to check and ask the agency to list all the costs involved to prevent yourself from paying any hidden fees which you missed when signing the contract.

If the cost is too high for your budget, consider other maid agencies in Singapore that are more suitable instead.

5. What if I am not satisfied with the maid?

Different maid agencies will have different conditions on how to find a replacement in the event the helper is not suitable for your home care needs.

You should discuss this beforehand and be well-informed of the process, if necessary.

It is also important to check how long the replacement will be for, especially if you are in desperate need for one.

You should not have to compromise on the quality standards of the maid for a quicker replacement.

A good maid agency will have ample of options available for you to choose and help in making the replacement process as seamless as possible.

Hiring A Maid Through A Maid Agency in Singapore

Homekeeper is an excellent choice for a maid agency in Singapore to help you handle all the paperwork and processes involved in hiring a good maid.

Homekeeper not only matches you with the most suitable candidate for your home care needs, we also take care of the tedious paperwork, provide maid insurance and offer essential maid training to ensure you have a smooth and good experience in hiring a helper for the first time.

Ultimately, saving you the time and effort during the search process so that you can hire a perfectly capable helper that won’t let you down.

Email us at contactus@homekeeper.sg or contact us at 6468 5220 for more info!

Can a domestic helper be a part of the family?

Can a domestic helper be a part of the family?

​Hiring a good maid via a reliable maid agency in Singapore can be a very good idea.

But it also brings the question, is it possible for the foreign domestic helper to actually be a part of your family?

Or should you just behave as a boss and not have any friendly encounters?

That’s all up to you for the most part. It’s hard to figure this out unless you hire someone via the maid agency in Singapore.

Why should you treat your helper as a part of the family?

That’s a very important aspect to keep in mind. You want to show your helper some love and ensure that she gets all the support she needs.

Treating her like family is a sign of respect, and it will be a very good idea all the time.

At the end of the day, she is a part of the household and she does help you.

For example, you may take her with you when you go out and embrace the idea that she is with your family all the time. It can be well worth the approach to do that, so just keep it in mind if possible.

Better communication

You will notice that treating a foreign domestic helper like family will make it easy for you to communicate with her. She will be more open to ideas and offer you a really good set of results.

Once you start communicating in a proper manner, things will be amazing and that’s the type of thing that you want to pursue.

It’s definitely not going to be an easy thing to achieve right from the start, but you can build upon it.

More respect

When you have a helper in your family, you want to treat her with as much respect as you can.

Even the small things matter, so you want to ensure that she is happy and you offer the right amount of protection and support. This is not going to be easy, but it will help quite a lot in your relationship with the helper.

One thing is certain, every maid agency in Singapore recommends you to treat your helper properly and ensure that she is happy.

Have patience, focus on the benefits of others and the payoff can be really impressive. Even if it takes a bit, you want to ensure that you help other people and offer them the right results.

So it makes sense to treat your maid professionally at all times. Making her a part of your family is amazing, and it shows a great sign of character!

How Much Does It Cost To Hire A Maid Through A Domestic Helper Agency

How Much Does It Cost To Hire A Maid Through A Domestic Helper Agency

There are two ways of hiring a maid: firstly, you can hire a maid directly by yourself or you can engage the services of a domestic helper agency in Singapore to help you handle all the paperwork.

Previously, we explained more about the direct hiring process and how people are tempted to do so to save costs on agency fees. But how much do you really save in total?

In this article we will be discussing the costs of hiring a maid through a domestic helper agency.

As most maids are on a two-year contract in Singapore, here is an overview of how much you need to be able to afford to hire a maid:

Factors Cost Total Cost Of Hiring Across 2 Years
One Time Payment
Agency Cost $100 to $2,000 $100 to $2,000
Air Ticket ~$400 ~$400
Settling-In Program (SIP) $75 $75
Work Permit Application $35 $35
Issuance of Work Permit $35 $35
Maid Insurance (Minimal medical coverage of $15,000 and personal accident coverage of $60,000) $225 to $330 $225 to $330
Security Deposit (customer will buy insurance to cover, the insurance premium is $50, so they don’t folk out $5000) $5,000 $5,000
Monthly Recurring Cost
Cost of Levy $300 (or $60 with concessions) $1,440 to $7,200
Monthly Salary $450 to $580 per month (Depending on country) $10,800 to $13,680 (change accordingly)
Daily Expenses $300 per month $7,200
Total $26,810 to $35,525 (can accordingly)

Minimum Monthly Salary

The monthly salary of a maid depends on their nationality. The minimum salary rates for the majority of domestic helpers are as follows:

Country Minimum Monthly Salary
Philippines $580
Indonesia $550
Myanmar $450
Sri Lanka $497

Foreign Domestic Worker Levy Concessions

There are three categories under the Foreign Domestic Worker levy concessions which will allow you to pay a lower monthly levy of $60 instead of the usual $300. They are:

Young Child/Grandchild Scheme If you have a child or grandchild who is a Singaporean that is 16 years old or younger and living with you
Aged Person Scheme If you have an elderly family member who is a Singaporean that is 67 years old & above and living with you
Person with Disabilities (PWD) Scheme If you have a person who needs help with at least one activity of daily living (ADL) such as showering, eating, dressing or moving around

Other miscellaneous costs

Other than the domestic helper’s salary and levy, you have to provide her food and accommodation, medical expenses, travel expenses as well as any emergency expenses i.e. hospitalisation fees, if there is a need for it.

This is why getting maid insurance is important.

Hiring a domestic helper agency in Singapore

You should note that not every agency is licensed by the Ministry of Manpower (MOM).

Make sure to check their official website for the list of domestic helper agencies and be wary of the list of employment agencies whose licenses have been revoked due to infringement or are under MOM’s surveillance.

Homekeeper is one example of a licensed agency by MOM for foreign domestic workers (FDW) or domestic helpers.

Homekeeper Maid Employment Process

  1. Find a helper online or directly at any one of Homekeeper’s 4 branches islandwide
  2. Interview the shortlisted helpers via video call, if required or head down to the most convenient branch and meet them face-to-face
  3. Confirm the domestic helper of your choice with your domestic helper agency
  4. Let Homekeeper handle all the maid employment paperwork for you
  5. Homekeeper will file your selected domestic helper for pre-employment training
  6. Purchase a mandatory maid insurance for your domestic helper-to-be
  7. Thereafter, she will be deployed to your home

Approach Homekeeper to find a helper for your unique needs

In all, hiring a domestic helper agency will save you time and the trouble of going through all these time-consuming and confusing processes, while they handle all the paperwork for you.

With our experienced and dedicated team of staff, we are well equipped with the knowledge and know-how on applying for any necessary documents and getting them approved as soon as possible.

By handling all the paperwork and training processes, it will also leave you with the only requirement of providing accommodation for your helper and managing her work performance in your home, ensuring that your experience is a smooth and simple one.

Reach out to us today and make your hiring process an easy one!

Safety First – Tips To Handling Elderly At Home

Safety First – Tips To Handling Elderly At Home

Sometimes things can be very challenging for the elderly and it’s important to ensure that they always stay safe.

That’s why the maid agency Singapore has specific tips and rules to train helpers in elderly care.

We always work really hard to offer the elderly great benefits and amazing results.

Which is why we created a list with some of the most important tips to protect the elderly at home.

1. Place carpets or rugs on a slippery floor

Older people can fall with ease, as they don’t have the perfect balance that younger people do.

As a result, it makes a lot of sense to place rugs or carpets on a slippery floor.

This helps eliminate any hazardous locations, and the experience itself will be a great one.

The main focus is to keep the elderly away from slippery places, as those can be dangerous.

And as we know, these things happen often especially in the bathroom. 

2. Ensure proper lighting in all the rooms

It’s very easy to slip or just go over stuff without the right lighting.

That’s why it’s extremely important to focus on safety.

Not only will it keep you safe, but it will deliver the best results and experience.

It’s the best of both worlds, since you light up the room really well, and the elderly won’t have to worry about falling anymore.

3. Remove clutter from floors

Having clutter on the floors is dangerous. That can easily lead to slip and fall accidents.

The best thing that you can do is to try and remove the clutter properly and ensure that there are no obstacles in the way.

Once you do that, things will be a lot easier to handle, and the results will be better overall.

4. Remove or reposition hazardous decorations out of the way

Decorating the house is a great idea but some decorations can be hazardous.

Which is why we always recommend to focus on safety and remove any possible items that might cause harm.

Doing that will help more than you imagine and it will deliver great results if you tackle it correctly.

5. Ask for assistance as needed

Always keep a list of emergency numbers by each phone.

Write this information in large enough print that elderly can read it easily if they need seek help.

Moreover, if you need someone to counsel your maid, please do not hesitate to contact us.

Our focus is on delivering the best value and assistance.

As you can see, focusing on safety can really make a huge difference.

And that’s why our maid agency Singapore team is here to offer any support and help.

Homekeeper gives you access to a professional maid service in Singapore that has helpers already educated in the art of elderly care.

All you have to do is to work closely with us, and the results will be very impressive.

Just consider giving us a try right away, and you will not be disappointed!

How To Hire A Maid Through A Domestic Helper Agency In Singapore

How To Hire A Maid Through A Domestic Helper Agency In Singapore

If it is your first time hiring a helper, you will probably be looking for a domestic helper agency to guide you through the process.

However, there are plenty of domestic helper agencies in Singapore providing similar services but with slightly different levels of expertise or approaches.

In this article, we will guide you through hiring a maid through a domestic helper agency in Singapore, so that you can make better-informed decisions when you start engaging the services of one.

Approaching A Domestic Helper Agency

You should note that not every agency is licensed by the Ministry of Manpower (MOM).

Make sure to check their official website for the list of domestic helper agencies and be wary of the list of employment agencies whose licenses have been revoked due to infringement or are under MOM’s surveillance.

Homekeeper is one example of a licensed agency by MOM for foreign domestic workers (FDW) or domestic helpers.

Homekeeper Maid Employment Process

1. Find a helper online or directly at any one of Homekeeper’s branches islandwide

  • Bukit Timah Shopping Centre
  • Hougang Green Shopping Mall
  • Ang Mo Kio
  • Elias Mall

2. Interview the shortlisted helpers via video call, if required or head down to the most convenient branch and meet them face-to-face

  • It is important to make sure you find a helper that is compatible with your expectations and household requirements so that you can be satisfied with her performance for the entire duration of her contract.
  • The helper will also be around your loved ones and live within the intimacy of your home, therefore, pick someone who leaves a good impression.

3. Confirm the domestic helper of your choice with your domestic helper agency

4. Let Homekeeper handle all the maid employment paperwork for you

One of the biggest reasons why people engage a domestic helper agency is all the troublesome paperwork which includes:

Work permit application or renewal process: We will help apply for a valid work permit for your helper. We will also help renew the work permits when they expire every 24 months.

Work Permit Cancellation & Repatriation: We will also help you with the time-consuming process of cancelling your helper’s work permit, if required, or we will help you to manage the maid repatriation process to send your helper back to her home country.

Routine paperwork/processes: We will manage all routine paperwork/processes such as renewing your helper’s passport when it expires in 5 or 10 years or advise you on the right processes of arranging medical check-ups for your helper every 6 months.

Document Endorsement by Embassy: We will handle any required embassy endorsements for your helper and process any home leaves when your helper travels back to her home country.

Direct hire/Transfer maid: We will take care of all the complicated legal documents and processes involved in hiring a candidate from her source country so that you don’t have to. We will also settle all the processes required in transferring or returning an existing helper.

5. Homekeeper will file your selected domestic helper for pre-employment training

Depending on the focus of your helper, there are training courses designed to cater to

  • Infant & Maternal Care
  • Elderly & Disability Care and
  • General Housekeeping

This is to ensure that your helper is ready to work immediately and be knowledgeable about her tasks and what is expected of her.

6. Purchase mandatory maid insurance for your domestic helper-to-be

  • We work with reputable companies that provide comprehensive and fair coverage for helpers in Singapore
  • Our support staff will submit the claim on your behalf and if approved, the insurance company will mail the cheque to your house directly
  • Key features include:
    • Domestic Helper Liability
    • Insurance Coverage (Death)
    • Permanent Disablement
    • Hospital & Surgical Expenses
    • Temp. Help Expenses (Hospital > 14 days)
    • Termination upon Certified Unfit to Work
    • Follow-up Medical Expenses (After discharge)
    • Days wages & Levy reimbursement Up to Maximum of 30 Days
    • Unlimited Repatriation Cost (Death & Permanent Disablement Only)

7. Thereafter, she will be deployed to your home

Engage A Professional Domestic Helper Agency To Hire A Maid For Your Home

In all, hiring a domestic helper agency will save you time and the trouble of going through all these time-consuming and confusing processes, while they handle all the paperwork for you.

With our experienced and dedicated team of staff, we are well equipped with the knowledge and know-how on applying for any necessary documents and getting them approved as soon as possible.

By handling all the paperwork and training processes, it will also leave you with the only requirement of providing accommodation for your helper and managing her work performance in your home, ensuring that your experience is a smooth and simple one.

Reach out to us today and make your hiring process an easy one!

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