What Satisfied Families Have Said
“I would like to thank Linda from Homekeeper Bukit Timah branch for helping me to get a helper in the shortest time possible by responding very quickly and keeping me updated on the recruitment status constantly.
Linda even gave advice based on her experience as I was having some trouble with my previous agent and I’m not very sure of the correct way the agency should be handling things.
I would recommend Linda to anyone who wishes to look for a helper and have an agent who has quick and great customer service and even follow up service checking with you on your helper after you have picked her back to your place.”
“Thanks for helping to match a more suitable helper for our family. This is not the first time we have returned to seek your help to source a new helper and we are pleased with most of the helpers you have sourced for us so far.
The new helper is currently into her second week and I think she is doing fine and has already gotten most of the chores well.
Thank you very much because having a good helper is really important for us, full time working mothers.”
“I am writing in to thank Mavis Tay for providing her excellent services to me in employing my FDW.
Mavis is very professional and she knows her job well. I know that I can trust her in all the procedures in securing a good helper for my family. She provides us with timely and helpful advice which make the whole process of employing FDW a breeze. She is very attentive and listens to all our concerns with a great deal of patience. She also ensures that I understand all the latest information pertaining to the employment of helpers.
I am very thankful for her speedy and efficient services which I think nobody in this industry can match with. I would definitely recommend her services to anyone who needs help in employing FDW.
Lastly, I would like to commend Mavis on her professionalism and superlative skills. I know that I can count on her on any matters pertaining to my helpers.
Kudos to Mavis!”
“I am writing this letter in gratitude for the kindness of your staff Ms Kara Tan (Sales Specialist). I understand that your maid agency has always been well-known in this industries that provide quality service, I enjoy your service.
I am very grateful and impressed by the excellent caring service skills that she exhibited. Such an exemplary act should not go unnoticed. I would like to express my appreciation and thanks to her kind act, courtesy and graciousness.
I am grateful for the patience and understanding of your staff that has supported my mother through her teething pains, I am glad that this is the understanding among all of us and will continue to communicate this aspect appropriately.
Please extend my heartfelt thanks to her, a job well done.”
“Would like to express my gratitude for the quality of your service – in terms of helper as well as the administrative support from Rebecca.
Gotten my first maid from Rebecca 12 years ago! This great helper actually came to work for me for a duration of 6 +years, after which she went back to Indonesia to get married and gave birth.
Subsequently, she was back again to my family & helped me for another 4 precious years.
Hopefully or (rather sadly) she is leaving for good this time around. Sincerely hope that she can stay at home with her baby and wouldn’t have to come back here to work as a helper anymore!
Currently, Rebecca assisted me to do a direct hire from Philippine who used to work in my Cousin’s house previously. It was a Breeze with the direct hire process. Thanks to Rebecca for her great support over the years & her of course her professionalism & great judgement too!
Have actually referred lotsa of my friends to Homekeeper! Keep up the fantastic job Homekeeper!!”
“I am your customer since 20 years ago when I had my eldest daughter. You are so helpful in all ways.
You helped me to screen through all available maids’ profile first and shortlist them according to my needs before showing their profile to me, by this way, you save me a lot of times to go through all unnecessary profiles.
At times, I have problems with my maid (Indonesian speaking) you will try your best to help me talk to them and make them understand the importance of completing their contact in Singapore.
You are patient with me (and also with my maid) and shows concern by calling me at times to check up on the performance of my helper.
You also go to the extra mile to ensure that all my requests are taken care of including any extension or renewal of passport matters and also arranging to send them home at the end of their contact.
I thank you very much for all your assistance rendered. I will continue to engage your services and will also recommend to my relatives and friends if they need to engage a helper.”
“I would like to compliment the services rendered in getting a domestic helper through Homekeeper (Ang Mo Kio).
Ms Fion Lee from Ang Mo Kio Branch has displayed professionalism and offered full assistance that gave me a wonderful experience.
First, her attentiveness to details enabled me to have sufficient choices of candidates that meet my needs to handle 2 senior parents (with medical conditions) at home.
Next, she arranged video conferencing sessions for me to have interactions with shortlisted candidates still on training in Indonesia.
More importantly, she helped in identifying a suitable candidate. This is the most challenging part in the service industry. Staffs that are rushing to close deals and meet targets will not do well in this area.
Lastly, Fion has followed up with my application swiftly and the domestic helper is able to start work within 2 weeks.
Fion has also followed up to check on the performance of the domestic helper during the first few months, giving all parties good support.
Once again, Thank You Homekeeper; Thank You Ms Fion Lee.”
“I would like to compliment Ms Vivienne for her commitment and dedication. She listened patiently to my problems with my helper and advised me accordingly.
Eventually, I decided to renew the previous helper’s work permit as the new helper did not want to work in a two-storey house after two days. Ms Vivienne was on leave when the incident happened.
Regardless, she took responsibility to take my call and arranged for the helper to speak to the Indonesian agents the following day. I sincerely appreciate her efforts in trying to work out the best solution.
On another occasion, Ms Vivienne texted me on a Thursday at about 11 pm informing me that the insurance policy has been processed and I could proceed to the Embassy the next day.
Her kindness allowed my helper to fly back on that Saturday for her home leave instead of the following Tuesday.
Ms Vivienne has gone beyond the miles. Her empathy allows her to be the ideal bridge between both employer and helper. She is definitely an asset to Homekeeper.
As always, HOMEKEEPER is my chosen maid agency and I hope to continue working with Ms Vivienne.”
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Bukit Timah Shopping Centre Branch
170 Upper Bukit Timah Road #04-60
Bukit Timah Shopping Centre
Tel: 6468 5220
Hougang Green Shopping Mall Branch
21 Hougang Street 51 #01-23
Hougang Green Shopping Mall
Tel: 6383 5220